Delivery Policy

POLICY DETAILS

CHECK BEFORE YOU ACCEPT

Please inspect your order carefully and record an unboxing video while the delivery person is present.

CHECK BEFORE RECEIVING

* Open and inspect the product in front of the delivery person.
* Record a clear, continuous unboxing video.
* Confirm that the product is correct and free from damage before accepting it.

Please report any issue immediately while the delivery person is still present.

RETURN & EXCHANGE

* If you receive an incorrect or damaged product, please do not accept it.
* Contact our customer care team immediately for assistance.
* Once the product has been accepted and the delivery person has left, it cannot be returned or exchanged.

All products must be checked before acceptance.

DAMAGE CLAIMS

* A clear unboxing video is required for any damage claim.
* The issue must be reported while the delivery person is present.
* No return, exchange, refund or damage claim will be accepted after the delivery person leaves.

Thank you for checking your order carefully before accepting it.