Terms & Condition

POLICY DETAILS

CHECK BEFORE YOU ACCEPT

Please inspect your order carefully and record an unboxing video while the delivery person is present.

CHECK BEFORE RECEIVING

 Open and inspect the product in front of the delivery person.
 Record a clear, continuous unboxing video.
 Confirm that the product is correct and free from damage before accepting it.

Please report any issue immediately while the delivery person is still present.

RETURN & EXCHANGE

* If you receive an incorrect or damaged product, please do not accept it.
* Contact our customer care team immediately for assistance.
* Once the product has been accepted and the delivery person has left, it cannot be returned or exchanged.

All products must be checked before acceptance.

DAMAGE CLAIMS

* A clear unboxing video is required for any damage claim.
* The issue must be reported while the delivery person is present.
* No return, exchange, refund or damage claim will be accepted after the delivery person leaves.

Thank you for checking your order carefully before accepting it.